1. SENIOR SYSTEM ENGINEER: Services rendered by senior network engineers to include:


• NT/Novell/Unix server and workstation troubleshooting
• Network design and troubleshooting
• Router installation and maintenance
• Email server configuration and troubleshooting
• Telephone technical support of foregoing


2. SYSTEM ENGINERR: Services rendered by system engineers to include:


• Server ad workstation email configuration
• Server and workstation hardware installation and configuration
• Server and workstation hardware/software troubleshooting
• Telephone technical support of foregoing

 

3. TECHNICAL SERVICES: Services rendered by technicians to include:


• Loading workstation software
• Bench work on (Customer) computers not requiring experienced troubleshooting skills
• Basic setup of workstation hardware at customer's site by technician


4. TRIP TIME: Flat Rate Travel Charge: Refer to rate sheet


• When Applicable: Per Diem Rate: $35.00/Day for meals
                                                      $95.00/Day for hotel/motel

Mutual Understanding of FyiSystems and (Customer).

1. FyiSystems will repaid and service computers and networks at the company office.

2. FyiSystems will provide phone support upon request

3. FyiSystems will act as vendor of software and hardware requirements.

4. Upon request FyiSystems will prepare quotes and proposals for software, hardware and training.                                       Note: In some instances, prior  to the commencement of work, an engineering proposal may be necessary. The time to engineer and complete proposal will be billed at Senior Engineering rates.

5. Hardware, software and training will be bulled separately from prepaid services. All FyiSystems will be net due and payable within 30 days. All unpaid invoices will incur a 1.5% late charge after 45 days from receipt of invoice.

6. FyiSystems agrees to confidentially and non-disclosure of all details concerning operations and information systems.